1. General

Jazala is committed to providing services in a timely and efficient manner. When a customer cancels without sufficient notice, it prevents another customer from being served and negatively affects the service workflow. No-shows and late cancellations impact overall service quality and fairness to customers who arrive on time.

For these reasons, Jazala has implemented a strict cancellation policy that applies to all services.

2. Full Payment

Your registration or order is considered complete only after full payment is received. Payments may be made online or in person. We cannot reserve or schedule any service without completing the full payment.

Upon completing the payment, you will receive an online confirmation email, which serves as proof of your active registration or order.

3. Cancellation Request

Cancellation requests may be submitted through phone, email, the website, or in person. Refunds will be issued using the original payment method.

For any questions regarding cancellations, please contact our support team at the provided company phone number or email.

4. Refund Policy

Refund requests must be submitted within 14 days from the date of payment.

If the refund request is approved, the full paid amount will be returned to your account within 14 working days.